On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

When you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to Barkers, rather your card company has put a hold on it for you while you check out. If your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be Authorized multiple times.

If you are a domestic customer, you should receive a shipping confirmation email within 3-5 days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 5-7 days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.

Unfortunately, we are unable to combine shipments on multiple orders.

Expect a response within 24-48 hours from our representatives. Please allow more time during special releases. Our representatives are available Monday-Friday.

No, Barkers only ships to the customer's billing address and cannot be rerouted. However, by signing up for UPS My Choice you can customize your domestic deliveries.

Once the package has been returned to our Warehouse, we will reach out to the customers in regards to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.

Unfortunately, we do not issue refunds. To make the return process as easy as possible for you, Barkers returns are now powered by Returnly. We offer online credit, minus an $8 shipping fee, for online returns. Online credit can only be used online, not in any of our physical locations. Please refer to our Return/Exchange Policy, located within our Terms & Conditions. If you need to make a return, simply click the link here and follow the instructions on the page.

No. Exchanges are only for items of equal and lesser value. If the exchange is of lesser value, we will provide an online credit for the difference.

Keep up to date on the latest products, athlete features, and all things Barkers at News.Barkersand.co.

We'e never satisfied with today's gains. We look to create a future that matches our ideals and deepens our relationships with consumers and the marketplace. Learn more about investing with us at contacting Hello@barkersand.co